Our 100% Money Back Guarantees
Since 1997 we have satisfied over 120,000 customers. We take great pride in knowing we have helped make things a little easier in what can be a very difficult time. We want you to be confident about your purchase and our company, so we have the following listed the following guarantees that are in place for the products and solutions available on our website. If you have any questions regarding these guarantees, please do not hesitate to contact us at 1-800-680-9052.
The Premium Online Divorce Software and Service (3StepDivorce) is offered with a peace-of-mind 100% guarantee. 3StepDivorce offers a 100% guarantee that the documents will be accepted by the court. In the event that the documents are rejected by the court due to the fault of 3StepDivorce, and you are no longer able to get your divorce, you will be provided a 100% refund (with no handling fee). Verification of any denial of acceptance or a rejection notice from the court may be requested. It is in our support staff's nature to take the time and opportunity to give each individual customer personal attention should they have difficulty using the software. Since 3StepDivorce is a software and service type product all refund requests are reviewed individually.
Divorce Source, Inc. offers a 100% guarantee that you and your spouse will be able to get a comprehensive Separation Agreement by using this service. If you are not satisfied with the final Agreement our system provides you, we will issue you a full refund with no handling fee. To be eligible for this refund, you will be required to provide a copy of an Agreement that you use instead of ours. This helps eliminate abuse of our policy. The Agreement you provide us will be reviewed by our refund department to determine the content and quality before any refund will be issued. The refund may be denied if the Agreement provided is of lesser quality or uses content from the Agreement originally provided through our system.
Divorce Source, Inc. does not offer a money back guarantee for Custody JunctionTM. The 10-Day Free Trial Period allows the customer to "fully experience" the software and service, so once a subscription to the software and service is purchased it is non-refundable. Any request for a refund, shall be provided in writing to Divorce Source, Inc., P.O. Box 1580, Allentown, PA 18105-1580. Refund requests will be reviewed by our staff, but refunds issued outside of this policy do not occur very often.
If a download product or book does not meet your expectations, Divorce Source, Inc. will refund 100% of the purchase price no questions asked. Divorce Source, Inc must be notified about your request for a refund within 48 hours by calling 1-800-680-9052. Refunds outside the 48 hour time period will not be accepted.
All books and products purchased through the mail are returnable within 15 days of the receipt date for a full refund (less shipping costs). Returns must be in sellable condition. Books with opened CDs or software/disk products cannot be returned. You must call 1-800-680-9052 to request a Return Merchandise Authorization (RMA) number with the reason for the return.
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